Winmasters is one of the newly appeared platforms and online casinos aimed at the European market and other countries all over the world. It has already developed much and become a solid and reputable website among top bookmakers, but we should still note that there are things to be improved in terms of customer support, live betting services, and the overall website performance. Let’s see what is offered to the players by the Winmasters casino.
Review of the Bookmaker and Casino Owners
WM Interactive Limited, the company that owns the Winmasters online casino, is registered in Malta and holds a license from the Malta Gambling Authority. The performance of the Winmasters as a bookmaker and a casino started in 2013, but since then, they have already grown into a big platform and a recognizable brand that takes high positions among the top European bookmakers.
Their last updated bonus systems and customer care is highly valued by the customers, who mainly come from the Balcan part of Europe, like Romania, Bosnia and Herzegovina; there are many members from Cyprus, but such countries like the United States, the United Kingdom, France, Germany are not covered by the jurisdiction of the license, so Winmasters sportsbook is not available for them.
Is it safe to bet and play with Winmasters bookmaker and casino?
As the holder of the Maltese Committee license, Winmasters certainly deserves to be called a fair and legal platform. What does it mean for casinos players and bookmakers punters?
Firstly, they can be sure that no fraudulent actions will be made against them because the fair play and responsible gambling policy are one of the main principles of the bookmakers and casino platforms that are registered and controlled by Maltese authorities. It includes monitoring any fraudulent schemes of the unfair gamblers, and violation of the rules of the bookmaker’s community.
Secondly, Winmasters use the latest technologies of SSL encryption widely used among legit bookmakers.
Thus, when you register and transfer your funds to the player account, you can be sure to be provided with bank-level security. Your transactions and information of the credit cards or e-wallets will not be shown to anyone including casino staff; the same is applied to the passport details and other personal information that will be requested to verify the account.
Winmasters bookmaker platform
The pages dedicated to sports betting are not quite different from the other bookmakers, but it is more of an advantage, as this classic design is acknowledged as the best and most convenient one; players are not forced to get used to some tricky modern interfaces and such familiar look is really attractive in terms of the user experience.
As the main customer base of Winmasters. com Casino comes from Europe, they focused on soccer events more than on any others; however, if you want to make bets on other sports, you will also find several markets with decent and competitive odds. speak further about the odds, you have a selection between Decimal, Fractional, and American odds — not so wide choice in comparison to some other major bookmakers, but it is pretty enough for the Europeans. Many more options are revealed when you begin to discover the bet types and betting markets: you will see thousands of odds and special bets on such popular games as soccer, tennis, ice hockey, and basketball.
The widest selection is offered for soccer — this is a very standard thing for online bookmakers.
Having such a wide range of markets, there is surprisingly no Asian Handicap betting, but all the other popular betting formats are available.
Ice hockey and basketball also have many events with competitive odds, and there are even more markets that most European bookmakers offer.
Besides most mainstream games, players can also choose other games from quite a long list: MMA, Rugby, Cycling, Darts, American football, surfing, golf, and others. E-games are also here: Counter-Strike, StarCraft 2, Dota 2, King of Glory, Valorant, Leagues of Legends — actually, all the leagues that bookmakers usually include in the list of their sporting events.
If you don’t want to bet on sports, there is a nice choice of markets in the field of politics of France, the UK, Australia, Ireland, and the classical bet on who will leave the European Union first.
Creating your own bets
Winmasters has a special offer for players, who long for more betting options: they can add and wager on their own stakes on soccer in the pre-match betting mode. T&C s determine some certain rules of this bonus: only single bets are accepted; they can not be cashed out or edited. One more essential thing about this part of Winmasters gaming experience is that it is available only from the mobile site.
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Live betting with Winmasters bookmaker
Live betting service is also available for players in the dedicated sections of Winmasters; there many events and comparatively high odds. At first, they did not have live streaming available, but at the moment, there are thousands of events that can be watched right on the site with the modern streaming service.
Online casinos of Winmasters are developed with the partnership of famous and reputable software providers: Net Ent, Play’N’Go, Microgaming, EGT, Playson, and others.
Players of the casino can even become confused by the selection of casino slots, but Winmasters casino has added convenient search options: a player can find slots by name, by a provider, by popularity, or just search in the alphabet order.
The list of titles is huge: from the classical fruit slots like Supreme Hot to progressive modern jackpots like Mega Moolah, Jumanji, and Guns N Roses. Don’t forget to check the promotions section in order not to miss the bonus spins offered for slots.
While there are many video slots, the choice of video poker games is not so impressive: there are six versions of video poker, including Double Bonus Poker, Joker Poker, and the others.
The video table games like Baccarat powered by Microgaming and other providers are available for both the desktop website and mobile format.
Winmasters casino: Live
The live casino of Winmasters is powered by Evolution gaming, and here casino players can find just anything that can ever be desired in live casinos.
Only Roulette with live dealers has eight types:
- Instant Roulette,
- American Roulette,
- Double Ball,
- Casino VIP,
- and Hippodrome Grand Casino.
The selection of Blackjack is not wide but the best and most loved types of blackjack are here: Infinite Blackjack, Grand VIP, Blackjack Casino Party, Platinum VIP, Fortune VIP.
Besides the table games, the Winmasters casino live dealer section also has a range of live shows, like Dream Catcher, Lightning Dice, Deal Or No Deal, and others.
Almost any review of live gaming in the Winmasters Casino live dealer shows that the dealers perform great, and the technical background of the live casino games is just flawless.
Winmasters casino bonuses and promotions
At the moment no casino welcome first deposit bonus is offered, which is not so usual for such big platforms. However, the site promotions section has bonuses for all customers:
Free Spins bonus
The terms of the bonus are rather simple: you just have to win 100 rounds in slot games, and 10 free spins are given to you in reward. This bonus is quite profitable for avid slot lovers, and no minimum deposit is required to participate.
Live Dealer Games Win bonus
You can also get free spins for winning the dealer in the live casino games; when you win twenty times, you will receive ten spins for a certain slot. The wagering requirements to turn the spins into real money mean that you need to gain 20 EUR on the slot. This bonus is available during weekends.
Happy hours bonus
Some countries are qualifying for the exclusive bonus which is called Happy Hours: you receive a 100 percent match bonus to your deposit and additional spins to play in the online casino games. The bonus code, as well as the rest of terms, can be found on the dedicated page of the casino.
Bonuses for the sportsbook
The bookmaker is more generous in terms of the 1st deposit bonuses for sports betting. There is a welcome bonus for the newly registered players: 50 percent up to 50 EUR. To use the bonus, you have to enter the relevant promo code on the bookmaker sign up page. After you claim the 1st deposit bonus, you have 14 days to meet wagering requirements.
Besides the welcome bonus, you can receive a 60 percent bonus when you bet on sports games in the Multibet format; there is also a Pulse Bet Bonus for live betting.
Payment methods of Winmasters casino and bookmaker
The first thing to mention here is that Winmasters casino applies one not-so-inspiring rule: there is a win limit of 15 000 USD per day. There are bookmakers and casinos who set certain winning limits, but players are always unhappy with it and consider it unfair. However, Winmasters casino does not hide this condition and is aware of new players that everything that will be won out of scope, is charged in favor of the casino.
What is more, there are withdrawal fees applied after the 4th withdrawal, which is also disappointing: it seems a player has to share too much with this bookmaker and casino site.
Anyway, let’s check what Winmasters casino offers in terms of deposit and withdrawal methods.
Payment options of Winmasters casino and sportsbook
- Credit and debit cards: Visa, Maestro, and Mastercard
- E-wallets: Skrill, Neteller, Trustly
- Prepaid cards: PaySafeCard
The minimum deposit is 10 EUR or USD for all deposit methods except PaySafeCard with an allowed minimum of 5 EUR or USD, while the maximum amount varies from 1 000 USD/EUR to 10 000. For most options, the maximum deposit is 2 000 USD or 2 000 EUR. All deposit options have instant cash-in.
The same payment methods can be used for withdrawals; one more option, Fast Bank Transfer is added. If you request a withdrawal to cards, Fast Bank Transfer, or Trustly, you will have to wait from 72 hours (to be precise, 3 5 days) until funds appear on your account. The withdrawal limits do not exceed 2 000 USD/EUR.
Any deposit and withdrawal you do with this bookmaker are additionally protected by the SSL encryption methods. To request a withdrawal, you have to contact the bookmaker via email.
Winmasters casino and bookmaker customer service review
Customer service of Winmasters casino has one major drawback: unlike many reputable bookmakers and online casinos, its customer support is not available round the clock, and the working hours depend on the language you require.
You can contact the staff of Winmasters via live chat or send a question or request to their email address.
Live chat is available in English from 9 a.m. till 10 p.m. CET; if you need another language, you will have to be limited by the period from 9 a.m. to 7 p.m.
While the English live chat support is available seven days a week, the local languages live chat employees can be reached from Monday to Friday.
E-mail requests are replied to in quite a quick manner, however, we have to mention in the review that there were some complaints about customer service being unresponsive. This might be quite annoying, especially if you are trying to reach customer support for claiming your casino bonuses, or require a withdrawal. The e mail processing time can reach 72 hours in some cases.
Besides the email and chat contacts, the bookmaker offers a detailed FAQ section where you can read about most terms and conditions before using the service.
Last updated on 04 May 2022 - 14:38